Support

Need help with Prophetik? Check the FAQ or email us.

Contact

Email: info@prophetik.ca
Typical response time: 1–3 business days.

For privacy or account deletion requests, include the mobile number linked to your Prophetik account.

FAQ

How do I create or join a group?

In the app: Groups → create a group or enter an invite code shared by an admin.

How do Pro and Vip subscriptions work?

Plans are managed through the App Store (iOS) or Google Play (Android). Each participant has their own plan; other group members can stay on the free tier. Manage your subscription in the app under Subscriptions, or in your device Store settings.

The app asks me to update — what should I do?

Install the latest build from TestFlight (iOS) or the Play Store (Android). If the issue persists, restart the app and then your device.

How do I delete my account or data?

In the app: My Profile or Settings → Delete my account. You can also email info@prophetik.ca with the subject "Account deletion". See our Privacy Policy.

SMS sign-in issues

Make sure your phone number is correct (international format, e.g. +1 514 555 1234). SMS may come from capitaine.firebaseapp.com (official authentication service).